INVESTOR GRIEVANCE

We are committed to resolving your concerns promptly and fairly.

Step 1 — Reach us first

For any query or complaint, please contact us:

   Ekaiva —

   Phone: +91 93766 98983
  Email: ekaivaoffice@gmail.com

 Address: 604, Solaris Bayview, Piplod, Surat, Gujarat – 395007

We will acknowledge your complaint and endeavour to resolve it as quickly as possible.

Step 2 — Escalate to the product manufacturer/service provider

If your complaint relates to a specific product or transaction and is not resolved by us, you may raise it directly with the concerned provider:

– Mutual Funds: with the respective Asset Management Company (AMC) — see the “Contact / Investor Service” section of that AMC’s website.

– PMS / AIF / SIF: with the respective Portfolio Manager / Fund.

– Equity / securities: with Manashvi Securities Limited and, if unresolved, the relevant Stock Exchange’s Investor Grievance Redressal Mechanism.

– Insurance: with the respective insurer / the IRDAI Bima Bharosa portal.

Step 3 — SEBI SCORES

If you are not satisfied with the resolution, you may lodge a complaint on SEBI’s centralized complaint Redressal system, SCORES:

Website: https://scores.sebi.gov.in

SEBI toll-free helplines: 1800 22 7575 / 1800 266 7575

Step 4 — SEBI SmartODR (Online Dispute Resolution)

If the complaint is still not resolved to your satisfaction, you may initiate online conciliation/arbitration through SEBI’s ODR portal: Website: https://smartodr.in 

Physical complaints to SEBI may be sent to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (East), Mumbai – 400 051.